Nobody puts “unclear answer to a journalist’s question” or “caseworker couldn’t explain the decision on the phone” on a risk register. But trace the paper trail on enough complaints, escalations and difficult media enquiries, and you’ll often find a verbal question … Continue reading
Tag Archives: Civil servants
How Civil Servants can communicate clearly under pressure – the fifteen-second test
Civil servants regularly need to answer questions, explain complex issues and handle challenging conversations with no time to prepare. Learn why thinking on your feet is a critical communication skill and how it can be developed. A press officer picks … Continue reading
Stop explaining, start influencing: The Civil Servant’s shortcut to clarity
Policy isn’t the challenge; it’s explaining it. When the pressure is on, we often hide behind technical terms, adding more detail just to be safe. This means your main point gets lost, your confidence drops and everything slows down. In … Continue reading
Think on Your Feet®: The Civil Servant’s secret to clear communication
The Clock Plan is a core technique from the Government Campus approved Think on Your Feet®. It’s a simple, memorable tool that helps you organise your thinking in real-time, ensuring you lead with what matters most. This is one of … Continue reading
Mastering the moment: Think on Your Feet® in Government
If you work in government, you’ll know the pressure to perform can strike at any moment – a senior manager’s off-the-cuff question, a Minister’s urgent query or a journalist pressing for answers – all with no time to prepare, no … Continue reading
