Civil servants regularly need to answer questions, explain complex issues and handle challenging conversations with no time to prepare. Learn why thinking on your feet is a critical communication skill and how it can be developed. A press officer picks … Continue reading
When seniority derails a meeting – how to get thinking back on track
A senior colleague raises an objection. The room changes. The idea being explored suddenly feels too risky to discuss. The person who suggested it goes quiet. Others who were about to contribute decide it is safer not to. The meeting … Continue reading
How many bad decisions are hiding in your meetings?
Not every bad decision looks bad when it’s made. Some are nodded through because the meeting is running out of time. Some happen because the most confident person in the room sounds more certain than everyone else. Others are agreed … Continue reading
Why some people never seem to freeze under pressure
The three seconds that decide how you’re remembered Someone asks you a question in a meeting that you didn’t see coming. For a moment, nothing comes out. You fill the silence with “um…”, start talking before you’ve decided what you’re trying … Continue reading
Your team talks too much. You just want them to get to the point.
Ever found yourself thinking, “Just get to the point”? You’re not alone. Whether it’s a colleague updating you on a project, a direct report explaining an issue or a customer describing a problem, three minutes in, you still don’t know … Continue reading
