Too many meetings. Too much conflict. Nothing moves forward. If that sentence made you think of a specific meeting, you’re not alone. Ask most leaders what gets in the way of good decision-making and the answers come quickly: conversations that … Continue reading
The price of hesitation: What an unclear answer costs the Civil Service
Nobody puts “unclear answer to a journalist’s question” or “caseworker couldn’t explain the decision on the phone” on a risk register. But trace the paper trail on enough complaints, escalations and difficult media enquiries, and you’ll often find a verbal question … Continue reading
